Hey bartendery types! On this episode of Drinks At Work, Sam Bygrave speaks to Alex Gilmour & Ross Blainey about the nuances of hotel bars, focusing on their unique characteristics, the importance of local flavors, and the challenges faced in the hospitality industry. The speakers share their experiences and insights on creating memorable bar experiences, the role of customer service, and the differences between hotel bars and indie bars. They also discuss the expectations of luxury clientele and how to navigate entitlement in high-end settings.