For government agencies, connecting users to information is a critical part of meeting the public’s needs and delivering excellent customer service. DigitalGov Search helps agencies deliver information to government searchers on every level—federal, state, local, and tribal.

Recently, search analyst Dawn McCleskey sat down to discuss the work of DigitalGov Search, including:

What DigitalGov Search does
How working with search is a natural fit for librarians
Why the government needs a homegrown search service
The challenges of managing a search service for 2,500 websites
Future directions for DigitalGov Search
Why you can’t find everything online (like searching for Ben Franklin’s jet pack!)