Special Guest: Carlos Dominguez, President and COO of Sprinklr and former SVP - Office of the COB and CEO at Cisco.

Carlos Dominguez is President and COO at Sprinlklr, an enterprise social technology, purpose built for brands to drive business outcomes and manage customer experiences across all touch-points and called, by Forrester, "the most powerful technology in the market".

Today we are talking about how digital and social technologies are changing the lives of organisations; what the key challenges are that they are facing and how they can best address them.

Host: Jo Dodds