• Audio
• Video

• Audio

• Video

• SUBSCRIBE:
• iTunes
• Google
• Spotify
• Android

In this episode of the Digital Insurance Pint podcast, the DIPP crew is joined by Stephen Billyard, CEO of Billyard Insurance Group They discuss Stephen’s journey in the insurance industry, the challenges of rapid growth, and the integration of technology and AI in insurance operations. Stephen shares insights on building a franchise model, managing underwriting processes, and leveraging IBM Watson for innovative solutions in the insurance sector.

In this conversation, the speakers discuss the transition from outdated database systems to modern SQL databases, the integration of AI in brokerage operations, and the challenges and opportunities presented by technology adoption. They reflect on the franchise model’s successes and challenges, the importance of user experience in managing change, and the future landscape of insurance brokerage in light of AI advancements.

The conversation also touches on the potential for virtual agents to handle customer interactions and the regulatory implications of AI in the industry.

The post Season 8 – Episode 8: Stephen Billyard appeared first on Digital Insurance Pint.