Welcome to What I Wish I Knew by Dental Head Start. This is a podcast where we learn from people that have been there, made the mistakes, learnt the lessons and have developed into the accomplished dental professionals they are today.

It’s your weekly mentoring session.

Hosted by Graeme Pearson

For us students and new grads, communication is an area that doesn’t get much attention, but can be a make or break moment when talking with patients. Do you ever wonder how you can explain concepts to patients in simple terms? What about explaining pros/cons or risks about certain procedures? How will they even trust you enough to let you do such a procedure?

In this interview with Clinical Associate professor Dr. Tony Au, we talk about all things communication. Tony is a specialist prosthodontist in Sydney who deals with complex cases AND complex patients daily. Tony provides us with his top tips on how to deal with pushy patients, how to use analogies to help patients understand concepts, and how to BED a patient. You heard that right, how to BED a patient. If that doesn’t peak your interest, I don’t know what will.

Tony completed his Bachelor of Dental Surgery at the University of Sydney, where he also received his specialist training in prosthodontics. He has been actively practicing as a prosthodondist for more than 30 years and is highly sought after by both patients and referring colleagues for his ability to solve even the most complex and challenging cosmetic and restorative problems.

Tony lectures extensively locally and overseas at major conferences in the areas of temporomandibular disorders (TMD) and facial pain, fixed and removable prosthodontics and oral implants. His well-recognised research has been published in several prominent international dental journals.

Tony is a Clinical Associate Professor and continues to teach in the specialist training programme in prosthodontics at the Faculty of Dentistry, University of Sydney. He is also a clinical mentor in the graduate diploma in oral implants at the same institution.

His extensive experience, continuing embracing of the latest technological advances, calm and soothing approach to client care ensure you are in the best of hands for specialised restorative treatment.

Dental Practitioner Support is the first national 24/7 telephone and online service to support dental practitioner health and wellbeing in Australia.

The service is free, confidential and independent. Remember, good practice involves seeking support when you need it. Dental practitioners can call and speak to an experienced team ready to provide advice on a wide range of issues, including mental and physical health, workplace issues and general wellbeing.

Call them anytime you need, and even save the number in your phone so that it’s there on the day that you need it.

1800 377 700 or visit the website www.dpsupport.org.au

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Principles of best practice embedded in software design to keep your team lean and your time productively occupied.

The post TIP #66 – Managing Patient Complexities with Clin A/ Professor Dr Tony Au appeared first on Dental Head Start.