In this episode, Dr. Rich shares a valuable dental practice lesson he learned when his dishwasher “went up!” This leads to the very important question - does your office pass “The Dishwasher Test?” Then we go to a great secret shopper call, trying to schedule a patient who is having some discomfort. One thing’s for sure - this office FAILED “The Dishwasher Test!” Listen to find out what happened and how you can avoid this in your office. If you have a question for “The Fixers,” please email us at podcast@madow.com. We’d love to hear from you!