A doctor asks what he should do about a bad online review he received from a pissed off patient. It appears as thought the patient did not want radiographs and there ended up being a communication breakdown. After hearing the story, there were definitely some steps that Rich and Dave would have recommended that likely could have mitigated this bad situation. Then of course we do the call of the week. What happens when a potential new patient calls a dental office with a bad tooth to see if it better to have it saved with a root canal or extracted? Not too tough of a question, right? Let’s see how this was handled! If you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered!

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A Confrontation With A Patient Ends With A Bad Online Review

Voice Recording: The Dental Practice Fixers Podcast is brought to you by the Madow Center for Dental Practice Success. To find out how we can help increase the success of your practice, check out madow.com or call us at 1-800-258-0060. [Music Playing] Dr. Richard Madow: What happens when a new patient comes in, it’s a little bit of a confrontation or disagreement with the dentist that winds up threatening to put a bad review on Yelp. We’re going to find out that exact situation today or Season 2, Episode 8 of the Dental Practice Fixers Podcast. Hey, I’m Dr. Richard Madow: here with my co-host Dr. David Madow. How is it going today Dave? Dr. David Madow: I’m Dr. David Madow. It feels great man. For once in a while we’re in – a lot of times it’s split screen, but I can touch him. We’re in the same room. Dr. Richard Madow: Mom he touched me. He started it. Dr. David Madow: We’re in the same room. Believe it. Dr. Richard Madow: I’m a little bit uncomfortable actually. We’re very close today. We’ll it is fun being back in the home studio today. Welcome everybody for Season 2, Episode 8. So we’ve got a fantastic listener question today about a really odd situation, but I think it’s the kind of thing that could absolutely happen to any of our listeners out there if it hasn’t yet. Dr. David Madow: I think we’re going to make a really great phone call at the end like we usually do. Our weekly phone call, this is going to be awesome today. Dr. Richard Madow: We don’t have a time. It’s going to be awesome. It’s amazing. Dr. David Madow: When we ask a question like this, it’s going to be awesome. I promise. Dr. Richard Madow: Yeah. Alright, so I can’t remember what’s been happening since our last episode of the Dental Practice Fixers but what do you say let’s get ready down to it. It’s a really interesting question from the listener and I know we’re going to have fun. Some great comments for us. So Dave why don’t you take it away. I think you got this on some kind of a messaging service. What’s App, I don’t know what it was. Dr. David Madow: One of our followers, subscribers, messaged us and then also he made it very clear and you’ll see why I withhold the name and so if you ever have a question, if you want something answered on our show and you want to keep it totally confidential, private message us and make sure you make it clear and we can probably tell to withhold your name. We’ll make it confidential. Dr. Richard Madow: I think there’s a better chance if it’s a really good question if somebody wants their name withheld. Dr. David Madow: I agree. Totally agree. Dr. Richard Madow: Well you know, I’ll tell you when they give their names, that might be fake names. Dr. David Madow: I will warn you though, this question is a little bit messy but I’ve got t...