We kick off Season 4 with a WE CARE mindset. We hear from 3 teammates—Damon Kinton, a Group Regional Operations Director leading 3 regions in central California, Grady Dodson, a Facility Administrator in leading our clinic in Visalia Vineyard, CA, and Karen Campbell, a Facility Administrator leading our Herndon Dialysis clinic Fresno, CA.

WE CARE is our standard of excellence with patient care. Grady shares he believes it all starts with the first welcome. He has an example of how his clinic’s Administrative Assistant warmly welcomes each and every patient, goes through their new patient bag, answers any question they have, and gives them a personal tour of the clinic. Karen discusses how her clinic’s social worker shows a great deal of empathy for patients and what they are going through in their personal lives. Damon practices WE CARE exercises in homeroom meetings with his teams. He believes as a leader of teammates who directly work with patients, it is his duty to lead by example

“I see my family in the chair, and want to serve [our patients] as best as I can”-Grady

GUESTS: Damon Kinton, GROD, Grady Dodson, FA, and Karen Campbell, FA—in California

HOSTED BY: Grace Berman and Doug Miller

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