The CX Cast

The CX Cast


Latest Episodes

Episode 390: Forrester Predictions 2025: Healthcare
February 04, 2025

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Forrester analysts Arielle Trzcinski and Shannon Germa

389: Forrester Predictions 2025: Retail
January 28, 2025

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Martin is joined by Forrester VP, Principal Analyst Su

388: Forrester Predictions 2025: Government 
January 21, 2025

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies and technologies. This week, Forrester analysts Riccardo Pasto and Colleen Fazio join CX C

387: Forrester Predictions 2025: Financial Services
January 14, 2025

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies and technologies. In this episode, Forrester Research Directors David Hoffman, Oliwia Berd

386: Forrester Predictions 2025: Customer Experience
January 07, 2025

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Senior Analyst Christina McAllister and CX Cast host M

Cheers To 2024!
December 24, 2024

Martin and Angelina reflect on CX Cast successes in 2024 and give a glimpse into the exciting lineup for 2025.

385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare
December 17, 2024

Philips Healthcare is at the forefront of a dynamic market. Telemedicine, the lasting impact of the pandemic, the aging population, consumer access to healthcare data, and other factors are challengin

384: How Fujitsu Europe Scaled Its CX Transformation
December 10, 2024

Ben Phillips, Head of Fujitsu Europes Customer Experience Performance Center, joins the CX Cast to share how Fujitsu Europe has scaled its CX program in a complex, account-driven B2B services organiz

383: Practitioner Stories: Verizon’s CX In The AI Revolution 
December 03, 2024

As Verizon consumer groups first-ever Chief Customer Experience Officer, Brian Higgins accomplished a lot in just over a year. He joins the CX Cast to discuss his strategy to deliver best-in-class ex

382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping
November 26, 2024

This is the final episode in our 4-part deep-dive on journey mapping with Forresters journey mapping expert, Joana de Quintanilha. In this installment, Martin, Angelina, and Joana delve into the fina