Pat Perdue's Customer Experience Podcast

Latest Episodes
Canadian Spa Icons Celine Tadrissi, and Elena Zinchenko: How Spas Thrive through Constant Innovation
In this episode we sit down with two of Canada’s leading entrepreneurs in the spa industry and take a close look a how each of them responded to the COVID-19 lockdowns, discovered new ways to innovate
Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa
Few would argue that the luxury spa industry requires among the highest standards of guest experience in the world, in which every detail is (or should be) designed not just to please you, or relax yo
Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event
Super glad to be back with you! I took some time away from the podcast during this pandemic. And now that I’m back and this is going to be a GREAT show for you! Now that COVID is becoming part of our
The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor
SHOW NOTES Traditional retail has been on a slow, but steady decline for probably the last decade.
The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor
SHOW NOTES Traditional retail has been on a slow, but steady decline for probably the last decade. So much so that retailers were getting super creative to find a way to bring you into the store.
Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels
SHOW NOTES Let’s say you ran a business. I’m not going to tell you what kind of business. I’m going to let you guess.
Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York's Top Hotels
Starbright Floral Designs is one of New York City's most beloved, and most successful, florists. I sit down with founder and Senior Partner Nic Faitos to learn how they do it.
Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience
SHOW NOTES About Today's Episode What would it take for you to go to a brick and mortar, say clothing store.
Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience
SHOW NOTES About Today's Episode What would it take for you to go to a brick and mortar, say clothing store. Would you browse through the clothes on the hangars? Would you try stuff on?
Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19
SHOW NOTES Today we have two guests: Henry Iversen, Chief Commercial Officer and Co-Founder of Boost.