Waiting for Service
Latest Episodes
Episode 28 - Customers don't trust you
October 22, 2017
I got a check in the mail, it was from my cable c…
Episode 27 - What Elon Musk Gets About Customer Feedback
October 03, 2017
I have said it before, most customer surveys are …
Episode 26 - "You Must Consider Your Customers Whores" w Jamie Ham
August 29, 2017
7:11 the problem with NPS is that it is antiquate…
Episode 25 - The Tyranny Of Incrementalism w Jamie Ham
August 29, 2017
8:17 Customer experience is a product 11:11…
Episode 24 - We Are So Disconnected w Jamie Ham
August 29, 2017
Why we are so disconnected in the age of Facebook…
Episode 23 - Why You Can't Trust Customers
June 11, 2017
It's never been a better time to have opinions - …
Episode 22 - Customer Service is harder than Rocket Science pt 2 (w Luke Anderson)
April 09, 2017
"If I can only clone my best employees". Think …
Episode 21 - Customer Service is harder than Rocket Science pt1 (w Luke Anderson)
April 04, 2017
I got to stop watching the news, it is messing wi…
Episode 20 - Jumping Over The Dollars Of Tomorrow For Cents Of Today
March 24, 2017
"Jumping over the Dollars of Tomorrow for pennies…
Episode 19 - Stop Blaming Training for your customer Service problems
February 28, 2017
You don't need more training, training is not the…
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so
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