Contact center cognitive load and how to reduce it

Your mission as a leader of a contact center is pretty simple. Make work more meaningful for your employees to do that do these 3 things.  

Why is persuasion in such a high demand from a business perspective?

CX QA is due for a makeover here are 3 reasons

Difficult Customers

We need to improve the Customer Service Agent's Experience

Customer Experience needs to be personal and copy…

- Remember the paper- less office - How will we s…

I had an interesting conversation with a colleagu…

We worked in 70 year old company, I wanted to run…