- Leading people is hard - It is for the select few  - You do not and should not promote your best people

- Listen to Outsourcing is broken - Things haven't gotten much better - We have answers

Ai in service has plenty of promise and it will be a game changer. - You are not ready - Let us show you why

Ai is coming in customer Service is your contact center ready? We can help this is a short 2-part episode

Employees over customers

- Customer Service still Matters - Everyone still claims they care about it - There is a false choice  

Using AI to improve EX

Your job is harder

Nothing more central to running a company than the Relationship you have with customers. Most companies get the customer relationship wrong.

How to fix your CRM