With Bob Furness

2019 wrap up and 2020 prediction

Future of Engagement

Leadership lessons and career Mistakes How do you continue to grow in your career Bad bosses What makes a good boss  Servant leadership in practice

Effort vs Delight Is effort sexy? Is empathy a skill or an Emotion What happens when you have to show empathy 27 times in a row What happens when the company sucks but the agents are good. Favorite customer survey question @bobfurniss

Leading in Service

Life and Career

With Bob Furniss

- Odds are against you - Why are the odds against you? - What can you do?

-Explore gen 1, gen 2 and gen 3 service employees -What skills do you need now