How you can serve and thrive in a crisis? This is a question being asked by many people. While the current COVID-19 crisis has created a lot of panic and financial stress, this is a great time to rethink how you can serve more and thrive doing it. I have heard many pundits, podcasters, and coaches telling us they will teach how you can serve and thrive in a crisis - but I often hear generalities about retooling. What does retooling mean? How do I do that?  So if you have lost your job, find yourself too dependent on the paycheck, or just realize this is the time to act - this is the podcast for you.  How You Can Serve and Thrive in a Crisis [Outline] Step 1 –  Get Control and Get A Plan * Get control of you – your mental state. * Wake up on time to work. * Get ready for work. Your job NOW is to find people to serve. * Make a schedule for the week - including workouts and work (get to that later) * Realize you CAN make this work. Others can – you are not helpless. * Go for a walk or do something physical for 20-40 minutes) * Get a plan together. * Make a list of 10-20 people you have served - people who paid you before, including their number or email.  * Define what "need" you served before? Why did they pay you? What pain did you relieve? * Cut hair * Clean house * Do office admin work * Yards * House repairs * Physical Therapy * Gym pro * Teaching classes * Etc Note: Many high paid professionals do not have answers to this (a lot of corporate people do not have a clear answer. Step 2 – Evaluate the Situation Talk to those you serve. They are STILL your customer if you can still serve them. * Call your customers and find out how they are coping – what needs are unmet. Call 10 of them and ask: * What is the biggest challenge they are having related to (what you did to serve them)? For example, a haircare person might as “What is the biggest challenge you are having with your hair right now?” * Why are you having this challenge? (Do not assume it is because they cannot get you to do it – the answer might be different.) * How do you feel about it? (Let their words speak to you.) * What do you think you need? (Do not put words in their mouth – let them speak it) * You MAY learn things like * Hair going crazy and I feel ugly now and ashamed. * Nails need to be done – I feel unkempt. * I cannot work out and I feel fat and scared I am never going to be in shape again. * Now having to teach my OWN kids – going nuts – I cannot do this. * I do not know how to do things I SHOULD know. I feel stupid. Step 3 – Look for Alternatives to Retool * Review notes from all your calls. What do you see they need? * How can you provide that need NOW? * Haircare and makeup needs (for those who did hair, nails, sell makeup, etc) * Show them how to cut their own hair over a FaceTime and charge them for coaching. * Sell them what they need to cut their hair (find tools online and either buy them and resell or become an affiliate.) * Provide virtual hair/makeup consultations for people now on video meetings every day, or even professional tv personalities missing their hair/makeup crew. * Product help – what to buy and how to use (Salespeople who now have stores closed.) * Teach me what I need to buy using Amazon. Find the best deals for people in my product space.