Spencer has become a leading proponent of Change Management and even holds a certification in change management. He has served as a subject matter adjunct to PTI’s CIO and Tech Leadership Certification program for the past 7 years. Spencer has held numerous high-level positions in the private sector specializing in assessing the business and process impact of new technology-based solutions, ranging from enterprise-wide software systems to wireless communications networks.

Prior to his current position, Spencer was with Microsoft as Customer Success Manger, and in addition to having his own consulting practice, he led the Public Sector Practice of Chicago Office at Baker Tilly/Virchow, Krause. Previously, while working at Motorola, he initiated the company's Public Sector 3-1-1/CRM consulting practice, which focused on delivering Business Process Re-Engineering (BPR), Change Management, and Return on Investment (ROI) studies for clients. Spencer was also a founding partner of Market Strategy Group, LLC, a boutique management consulting company based in Chicago, where he led their Public Sector practice.

Spencer holds a BS in accounting from the University of Illinois and an MBA in corporate finance and strategic management from The Wharton School of Business. He is also a CPA and a Six Sigma Certified Green Belt.