What is PSP and why is it critical for Nik and FedEx? What is the real value of servant leadership? Is FedEx's federation model more centralized or decentralized and how does it affect the organisation’s operating model?

In this #LeadershipDeepDive episode Nik Puri, Senior VP IT of FedEx Express, talks with Hendrik Deckers about the organisation’s transformation journey, the need to simplify processes and the unique people culture that is the “secret sauce”. Nik explains the phases of digital transformation after acquiring TNT:

✅ Stabilizing the environment of the two separate entities
✅ Integration
✅ Leapfrog phase: shifting from modernizing and securing the infrastructure to unleashing the real market value

Nik is a true leader, conscious of the importance of culture and people in any transformation. Just like culture, data “is the fuel for our future value”, Nik says and adds that “complexity is the enemy of speed”. Make sure you watch the whole interview and absorb all the knowledge and experience that Nik is sharing with us.

Every year CIONET nominates top CxOs as finalists of the European Digital Leader of the Year. Nik represents Netherlands in the B2B category. Join us on the special edition of #CIONEXT on November 10 at 14:30 CET where we will feature all the finalists of the B2B & B2C categories and announce winners.

01:08 | Introduction and Nik Puri’s background

03:10 | About FedEx

04:26 | Transformation journey and acquisition of TNT

07:56 | “The enemy of speed is complexity”

09:34 | Becoming manager in FedEx and driving change

13:19 | FedEx DNA

15:06 | COVID impact on FedEx

19:38 | Reinventing business model due to COVID

21:39 | Platform and ecosystem company

23:05 | Operating model

28:50 | Data-driven company

32:49 | Platform used for data-driven decision making

36:56 | Nik’s role in FedEx

38:52 | Nik’s management & leadership style

44:14 | MBTI: the Defender

47:05 | The importance of 3F

49:32 | Nik’s core values

52:30 | Global citizen and global mindset

57:49 | Failures, mistakes & lessons learnt

01:00:43 | Nik’s mentors

01:02:45 | Advice for people starting out