Show Notes: Matt Lamb is a Senior Consultant at Appirio and Salesforce MVP. He has 5 certifications from Admin, Adv. Admin, Developer and both Consultant Certifications. If you have spent any time on the IdeaExchange you will recognize Matt as the Top Merge Request and Comment Contributor. On this jam-packed episode we start off by learning how Matt got started in Salesforce, then why he finds the IdeaExchange so interesting. We get some valuable tips on how what to include in an idea on the IdeaExchange, and why it’s important to search first. To learn more about how the IdeaExchange works watch Matt’s presentation from Dreamforce: http://www.youtube.com/watch?v=8XUstkQERI0 From Facebook we find out what is Matt’s favorite feature to implement? “Oh man, that’s a doozy…I really enjoy implementing Live Agent because of the whiz-bang factor. It’s relatively easy to get up and running, and the power it gives you to provide support

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