The first leg of winning the business trifecta is getting new customers. Every small business needs them. The problem comes after we get them. We tend to think, “Well, that’s done!” — and we quickly move on to get the next customer.

The other day my podcast partner Leo Bottary and I recorded a conversation with Dr. Larry Senn, the godfather of company culture. He wrote his doctoral dissertation, Organizational Character as a Tool in the Analysis of Business Organizations,

Full disclosure: I’m not a golfer. I’ve played twice in my life. I have watched it on TV some. I’m aware of the big names in the sport, including Phil Mickelson. This past weekend Phil became a hot topic for violating a rule of the game.

I’ve learned quite a lot since I became a grandfather. If you want to learn some valuable things, pay close attention to the little kids in your life.  They’re learning everything. Lots of firsts. No experience.

Yesterday four university professors published an article in the Harvard Business Review entitled, “In Interviews, Female CEOs Say They Don’t Expect Much Support — at Home or at Work.” The female leaders we spoke to expected little outside support,

You know you need to do it. You’ve been needing to do it for days. Maybe weeks. But you’re dreading it. So you keep putting it off. Without any idea what you’re waiting for. It’s not like it’s going to miraculously go away.

Culture defined: (biology) “the cultivation of bacteria, tissue cells, etc., in an artificial medium containing nutrients” Too frequently that defines the culture inside our organizations. It’s like a bacteria-filled petri dish.

I was listening to a conversation between some folks the other day. Smart people.  I found myself making mental notes of phrases, acronyms, and other terms that just seemed overly complicated. I’m watching facial expressions and body language.

Yesterday we talked about avoiding being stupid. Let’s stick with this theme of avoidance. Today, let’s figure out better alternatives – and a way to avoid playing the blame game. William James McAuley III is better known as Bleu.

On Saturday at Bonnaroo in Tennessee rap artist, Eminem ended his show with sound effects of realistic gunshots. As you’d imagine, panic rolled through the crowd.  It’s just another example of something that I guess seemed like a good idea to somebody,...