LUG = learning, understanding, growing - Today's let think about appreciating and taking advantage of our freedom to understand. Life is about leadership if only in the sense that every one of us is responsible for leading our own lives.

Yesterday was Memorial Day here in America. That makes it a fitting week to focus on freedom. Today let's consider our freedom to learn.  - As entrepreneurs, business owners, executives, and leaders we should be on the frontline of learning.

Today is a national holiday here in the States. It's Memorial Day. It's a day for remembering and honoring people who have died while serving in the military. - I'm not thankful for wars or the politics and emotions that foster them.

Let's wrap up this week's theme on customer happiness with some discussion on creating a culture that is intent on delivering it. It's not overly complicated, but making the decision can be. - I'll jump right in and tell you why a fanatical customer h...

I'm a big fan of this customer happiness strategy. My wiring is such that I look for opportunities to do it. But I love terms like dazzle and remarkable. Better yet I love to deliver those kinds of experiences. - Let me illustrate what it looks like.

How old is your business? It's only relative to how bloated your systems may be. But maybe not. I've seen start-ups with bloated systems, too. - Over time things tend to get more complex, not simpler. We have to be very intentional to keep things simp...

New information is invigorating. Especially if you're curious. You ARE curious, aren't you? Curious enough to figure out what you may not know? Or to figure out something a bit better that you thought you may have already figured out? -

How do you measure up as a business owner? - How do you measure up as a leader? - How does your business stack up? - People mostly gauge such things by looking externally, not internally. We look around at other people and other businesses.

This week's theme is the customer experience. Namely, customer happiness! - Today let's focus on the user interface of your business. The easy way to think of this is touchpoints. Sit down and make a note of every touchpoint your business has with a p...

Yesterday we talked about figuring out what you want to change about yourself. Today let's focus on where you want to go. - I'm not assuming that where you are currently isn't where you want to be, but I will assume it's not where you want to stay.