We have Bill Hicks as a guest this episode. Bill is the Chief Relationship Officer for Ultimate Software. He is responsible for managing Ultimate’s ongoing relationships with 3700+ customers.  Previously, Bill served as Ultimate’s Chief Information Officer overseeing the company’s award-winning IT team. 
Some of what we are covering includes:
Do relationships matter as much as they did several years ago as they do today in account retention?
How do you enable your team to build these relationships?
What sales organizational structure do you use to maximize the value of these relationships?
What can an account manager do to build these valuable relationships inside current customers?
How important is an account coach or champion inside?