Anthony kicks things off with a TIPSY about the "Willfully Wandering Welcome" and Alex has a YaiYai-ism about the ownership of Tears and Smiles. They are joined this week by Nikki Arnold (Senior Event Manager, Marriott Marquis San Diego Marina). Nikki gives boots on the ground insight on the average day of a Event Manager at one of the most popular hotels in San Diego. She goes over the importance of the first impression, what is "slippage", and the cross section of theater and special events. She also answers the Bollotta-philes questions about what trend she is seeing the most and what question she gets asked the most by clients.

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