The why and what of our Software engineers on Duty Let’s be honest about this, nobody likes to be woken up at night to react to an alert whether it’s a text- or whatsapp message, (automated) phone call or traditional pager. But every company taking his 24/7 run seriously has to organize their on call duty in a scalable and sustainable way. Initially bol.com organized it in a traditional way, meaning a team of system engineers with different specialism took care of the duty. Only a couple of years ago…