Becker’s Payer Issues Podcast

Becker’s Payer Issues Podcast


From Reactive to Proactive: How AI Is Transforming Care Management

July 15, 2025

In this episode, Michelle Fullerton of Blue Cross Blue Shield of Michigan and Connie S. Ducaine of MyndYou, explore how AI is streamlining workflows, improving patient engagement, and helping care teams operate at the top of their licensure. They share real-world use cases, tips for integration, and insights on measuring value across efficiency, quality, and outcomes.


This episode is sponsored by MyndYou.