In this episode of the Becker’s Healthcare Podcast, Lukas Voss speaks with Gaurav Gupta, SVP of Product Strategy and Performance Management at Med-Metrix, about the rising role of artificial intelligence in revenue cycle management—and why transparency matters more than ever. Gaurav unpacks the challenges of “black box” AI, including staff distrust, compliance risk, and limited oversight, and explains how explainable AI can drive smarter, more trustworthy outcomes. Tune in to learn how healthcare leaders can evaluate AI tools with confidence and future-proof their RCM strategies.

This episode is sponsored by Med-Metrix.