In this episode we are joined by Dr. Tabassum Salam, Chief Learning Officer & VP of Patient Experience at ChristianaCare, Julie MoDavis, Director, Customer Experience Reporting & Insight, ChristianaCare, and Billy Kuehn, Customer Liaison Director of Process & Training, NRC Health as they discuss the ANCC Magnet Program and how it has affected ChristianaCare.

This episode is sponsored by NRC Health.