Wouldn’t we love it if a debtor negotiation was all take take take, but unfortunately when it comes to getting money owed to you, it's going to involve give and take.

Why? Covid-19 has changed the payment environment, businesses are having cash flow issues and are also scared to part with money which is egged on by 24/7 coronavirus media coverage.

Remember your buyers who can’t pay are hurt and angry, lashing out at the circumstances they find themselves in. David Finn our Atradius Collections Operations Manager is going to share:

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• 3 of the best techniques to collect money from debtors during Covid-19
  
• How to decipher if late payment excuses are true or a stalling strategy
  
• What you need to prepare before your debt collection calls
  

The key is to show your debtor that you understand the situation they are in. And remember to follow up on your agreed plans weekly, keep that dialogue open!