Gainsight is building innovative customer-centric technology, so we sat down with their CIO, Karl Mosgofian, to hear about how he understands and supports the internal customer. Topics include:

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• CX & EX (0:55)
  
• Getting the most out of a survey (4:37)
  
• When to consolidate around a tool (10:42)
  
• Advice for improving employee experience (15:13)