As we head into the holiday season, retail sales, increased travel, live events and social engagements can all make for a busy and sometimes hostile environment for security personnel.

In this episode of the ASIAL Security Insider podcast, we speak with Trevor Lawson, Director - Asia Pacific Region, Verbal Judo Australia.

I have over 20 years of experience in frontline security in the health sector and as an instructor in strategies for managing aggression and customer service skills, Trevor walks us through some strategies for managing hostile encounters and preventing incidents through verbal de-escalation.

Trevor was mentored and trained by the former Australian Director of Verbal Judo, Will King, who worked with and was trained by the late George J Thompson, PHD, the original founder and director of Verbal Judo.

Verbal Judo has been the go-to tactical communication system for law enforcement departments across the globe for over twenty years.