The insurance industry has lagged behind other financial services in embracing digital transformation. While banking and investment platforms rapidly moved to mobile apps over a decade ago, insurance remained dependent on legacy systems, paper-based processes, and slow customer experiences. 

In this episode of the Asia InsurTech Podcast, we talk to Stephan Kaiser, the CEO and Founder of KoverNow, about why the insurance industry has fallen behind in the digital race

This delay has made it difficult for the industry to adapt to newer technologies like AI and seamless digital integration. The result is a significant gap—especially visible in areas like personal insurance for high-value items—where consumers are left without quick, flexible, or transparent options.

At the same time, luxury goods markets are booming and increasingly shifting online, with younger, digital-native consumers leading the charge. These consumers expect instant, app-based experiences—including when it comes to insuring their expensive purchases. Traditional insurance, designed for static home contents, doesn’t match these expectations.

A new approach is needed—one that blends mobile-first tech, standardized pricing for branded goods, and embedded insurance offered at the point of sale. The path forward also depends on updated regulatory frameworks and greater willingness from insurers to rethink distribution and customer engagement in the digital age.

The post EP 242 – Can Luxury Goods Insurance Go Completely Digital? – Stephan Kaiser – Founder and CEO of KoverNow appeared first on Asia InsurTech Podcast.