This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Dr. Ken Rich, President of Raleigh Neurosurgical Clinic. Here, he discusses strategies for enhancing the patient experience, the advantages of operating a smaller clinic that fosters a strong work environment for surgeons and staff, and how prioritizing staff translates to better patient care. Dr. Rich also emphasizes the importance of cost transparency in improving trust and satisfaction.

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