Manage Like a Mother

On this episode of the Inspiring Great Leaders Podcast, Craig Johns speaks with Valerie Cockerell about Manage Like a Mother, leadership lessons from Walt Disney and Disneyland, and overcoming life’s turbulence to become the best version of yourselves. 

We also dive deeper into normalising honest and courageous conversations, lessons from parenting, and providing feedback and clear expectations in order to gain desired results and performance.

Valerie Cockerell  – Manage Like a Mother

Valerie Cockerell is a Leadership Consultant, former Walt Disney and Disneyland employee, and the author of Manage Like a Mother. 

Her career includes being an Investment Advisor for a bank in France, multiple roles over a 17 year period at Walt Disney World and Disneyland Paris Resort, and retail world consultant. She has Bachelors degree in Tourism & travel Services Marketing Operations from the Institut Pitiot in France.

Valerie talks about:

• 
  
• How learning English opened up doors and opportunities
  
• The ability to appreciate the the good and the bad in each culture
  
• Delivering great customer service
  
• Learning from mistakes and feedback
  
• Manage Like A Mother
  
• Surrounding yourself with people of similar values while ensuring great diversity
  
• How can we normalise honest and courageous conversations?
  
• Top leaders getting true, honest and courageous feedback
  
• Leadership lessons from being a mother
  
• Working for Walt Disney and Disneyland
  
• Giving feedback to change a behavior, not to judge character
  
• Setting clear expectations to get the outcome and the performance that you need
  
• Providing calm in this turbulence for not only ourselves, but for our employees as well
  
• Being the best version of yourself
  

Tweets

“Your front line delivers your bottom line.” Delivering great customer service by Valerie Cockerell on the Inspiring Great Leaders Podcast.

“When you start comparing, it’s not better, it’s not worse. It’s just different. And you have to appreciate the good and you have to adapt to the bad. We cannot, unfortunately, cherry pick things here and there to make the best place.” Valerie Cockerell talks about the ability to appreciate the good and the bad in each culture on the Inspiring Great Leaders Podcast.

“No matter how prepared you are as a leader, there’s always part of learning on the job.” Valerie Cockerell talks about leadership lessons from being a mother on the Inspiring Great Leaders Podcast.

Resources Mentioned in this show:
Valerie Cockerell https://cockerellconsulting.com/ 
Valerie Cockerell LinkedIn
Valerie Cockerell Facebook
Valerie Cockerell Instagram
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn
Craig Johns Facebook
Inspiring Great Leaders Podcast
NRG2Perform www.nrg2perform.com

Book
Manage Like a Mother