Resolving justice problems can be stressful and expensive but with the technology the British Columbia Civil Resolution Tribunal has implemented, citizens now have 24/7 free online access to condo and small claims dispute resolution services. This transformation has provided flexibility and collaboration to resolve disputes as early and inexpensively as possible. Shannon Salter, Chair at the CRT, is the woman behind this legal revolution. In this episode of Shift, she sits down with Jon to share her Vision to Reality award winning innovation, and breaks down the secrets behind their success.