In this episode of She’s So Bossy, Jaci and Melissa sit down with Nancy Marshall, third-generation owner of Aluminum Supply Company, Marshall Sales, and a West Michigan fastener distributor. Nancy took over the business in 2005, stepped into leadership during a recession, and rebuilt three companies while navigating the realities of legacy, culture, and change. She talks candidly about inheriting a business she didn’t start, learning to lead without her father’s safety net, and confronting the fear and isolation that come with running a family-owned operation. She shares how the recession forced her to diversify, how she dismantled the old way of doing things, and what it took to stop being the lid that held growth back. Nancy explains how vulnerability made her a stronger leader, why hiring for character changed her team, and how peer participation in hiring helped transform the culture. She discusses shifting the three companies from siloed operations to shared strengths, adapting to a male-dominated industry, and preparing her daughter for succession in a healthier, more transparent organization. She also covers the resilience forged in crisis, the long arc of redefining leadership at sixty-two, and the discipline required to build a company people actually want to work in. For women leading multigenerational companies, for founders trying to get out of day-to-day operations, and for anyone wrestling with legacy versus evolution, this conversation delivers clarity, hard-earned lessons, and a precise framework for growth.