Emotional support animals (ESAs) are one of the most misunderstood topics in property management. In this episode of the Fair Housing Insiders: Case Files, Fair Housing Attorney Leslie Tucker breaks down the case United States v. Greenbrier Partners LLC—a powerful reminder of how mishandling an ESA request can lead to serious fair housing risks and impact residents’ well-being. Key Takeaways: 00:00 – ESA requests: Why this case matters 01:10 – Background: Graduate student seeks an ESA 03:06 – Online ESA providers & telehealth verifications 06:37 – Can “undue burden” be used as a defense? 07:33 – Best practices for verifying ESA requests 09:10 – Lessons for housing providers from this case