Emotional Support Animal (ESA) fraud is on the rise—and it's costing housing providers time, money, and legal headaches. In this special episode of Fair Housing Insiders, Michael Coughlin sits down with Logan Miller from Our Pet Policy to expose the truth behind fake ESA letters, how sting operations are revealing unethical practices, and what steps property managers can take to protect themselves while remaining Fair Housing compliant. Whether you're dealing with suspicious ESA requests or just want to tighten your verification process, this episode is packed with real-world insights, data, and actionable advice. Key Takeaways: 00:00 – Intro & Why This Episode Matters 01:52 – The Real Cost of ESA Fraud 06:00 – How Online ESA Letters Are Verified (or Not) 09:30 – Inside an ESA Sting Operation 15:22 – How Property Managers Can Protect Themselves