Handling appeals related to housing application denials due to criminal history screening is a nuanced responsibility for property managers. These cases require balancing compliance with fair housing laws, ensuring the safety and well-being of the community, and providing fair and equitable treatment to applicants.  By understanding the key considerations and implementing best practices, property management professionals can confidently navigate these challenges while minimizing risk. This article provides a detailed overview of how to approach criminal history denials and manage appeals effectively. Scenario Overview: Criminal History Screening and Initial Red Flags Imagine an applicant is denied housing because a criminal background check reveals a conviction for assault with a deadly weapon that occurred six years ago. For property managers, such findings often trigger concerns about community safety and compliance with established screening policies. However, it is essential to evaluate whether the denial is reasonable, legal, and defensible. Determining the appropriateness of such denials requires careful consideration of multiple factors. First, property management companies typically have the authority to establish screening criteria, but these policies must be grounded in legitimate, non-discriminatory business reasons. For example, ensuring the safety and well-being of residents is a valid justification for strict screening criteria. Second, recent proposed changes in HUD regulations for subsidized properties introduce new complexities. As of this writing, HUD has proposed a look-back period of three years for certain offenses, which would render a six-year-old conviction ineligible for consideration. Lastly, policies and procedures must be applied uniformly to avoid allegations of discrimination, and all decisions should be thoroughly documented. Appeals: Considering Mitigating Factors In the appeals process, applicants often present additional context or mitigating circumstances that may influence the final decision. For instance, consider an appeal where the denied applicant discloses that their conviction was linked to post-traumatic stress disorder (PTSD) stemming from military service. The applicant explains they are now undergoing treatment and have made significant efforts to address their behavior. This type of disclosure is a request for a reasonable accommodation under fair housing law. Evaluating such requests requires careful consideration. A disability that contributed to past behavior must be factored into the decision-making process. Applicants may provide evidence of treatment or rehabilitation as part of their case. HUD has consistently emphasized the importance of considering mitigating factors and reasonable accommodations, even for conventional properties. Ignoring such factors may result in fair housing violations. Each appeal must be evaluated individually, considering the applicant’s current circumstances and efforts toward rehabilitation rather than solely focusing on the conviction record. Conducting an Objective Appeal Review Managing appeals fairly and objectively is crucial to maintaining compliance and avoiding legal challenges. To ensure consistency and fairness, property managers should establish a standardized process for reviewing appeals. This includes designating specific staff members or teams to handle appeals and ensuring decisions are made impartially and without bias. Using a checklist or form to evaluate appeals can also help maintain objectivity. The checklist might include factors such as the nature and severity of the conviction, the time elapsed since the offense, evidence of rehabilitation, and potential risks to the community. Thorough documentation is essential. Property managers should record all details of the appeal process, including the applicant’s statements, supporting documentation,