How does a teenage busboy become the owner of multiple IHOP locations? In this episode of Behind the Numbers, Walid Jamal, President of JHG Restaurants, shares his inspiring journey from entry-level employee to multi-unit franchisee. Walid reveals the strategies that helped him succeed— from building strong employee relationships to leveraging technology like Restaurant365 to streamline operations and scale his business. He also discusses the role of community initiatives like National Pancake Day in blending business growth with social impact.

Tune in as hosts Marc Cohen and Rich Sweeney uncover the mindset, tools, and strategies that drive success in the restaurant industry.

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