What do you do when your team is great on paper, skilled, kind, even gets along well, but when things get busy, the plan collapses and everyone starts freelancing? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a leadership scenario that’s as frustrating as it is familiar: what to do when the team keeps going rogue. If you’ve ever found yourself wondering, “Why won’t they just follow the plan?” this episode is for you. Let’s unpack what’s really going on and walk through what you as a leader can do to bring alignment, structure, and calm back to your practice. Let's get into this episode!

You Don’t Have to Navigate Vet Med Alone

Feeling overwhelmed in your veterinary role? You’re not the only one. The Uncharted Veterinary Community is where practice managers, technicians, and DVMs come together to share real talk, real tools, and real growth. Join a network of professionals who understand the challenges of vet med and are here to help you thrive—not just survive. From leadership development to daily problem-solving, it’s your go-to space for support. Explore more at: learn.unchartedvet.com

Leadership Training Designed for Veterinary Team Leads

Looking for leadership development tailored to your team leads? The Uncharted Team Leads Summit is a live, one-day virtual event crafted specifically for veterinary professionals who manage the daily operations of your clinic. From CSRs and head techs to inventory coordinators and team captains, this summit delivers practical training they can use right away. Boost their confidence, sharpen their communication, and help them lead effectively. Learn more here: unchartedvet.com/upcoming-events

Upcoming events: unchartedvet.com/upcoming-events/

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Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag