What do you do when your veterinary technician schedule falls apart only weeks into opening your dream clinic? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a real mailbag question from a new practice owner facing an all-too-relatable scenario: a small team, a clear plan, and suddenly—schedule drama. This episode unpacks the leadership insights, mindset strategies, and practical steps to resolve a technician schedule conflict with confidence, fairness, and compassion. Let's get into this episode!

Ready to Find Your People?

If you’re craving connection, leadership growth, and real-world strategies to build a thriving veterinary practice, the Uncharted Veterinary Community is where you belong. Get access to exclusive workshops, expert courses, and the most supportive vet med community around. Learn more and join us today: learn.unchartedvet.com

Master Conflict Resolution and Build Stronger Teams

Let’s be real—conflict is inevitable in a busy veterinary practice. Whether it’s front-vs-back team tension, communication breakdowns, or difficult conversations, disagreements can disrupt the workplace. But with the right tools, they can also become opportunities for growth. The Conflict Resolution Certificate program is designed for managers and staff alike, equipping your team with practical skills to handle tough conversations with confidence, improve communication, and foster collaboration. This program helps transform workplace friction into progress, creating a healthier, more productive practice culture. Uncharted members get exclusive access! Ready to turn tension into teamwork? Learn more and enroll here: https://www.vetfolio.com/learning-paths/conflict-management-essentials-for-veterinary-teams

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Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag