On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss are joined by Dr. Jennifer Quammen, the Chief Veterinary Officer from TeleVet (www.televet.com) and they are talking about a few of the things that we are actually excited to keep in our lives after curbside transitions into its next phase. A few of the things that we discuss are:
-there is no point in going 'backwards to normal'
-how do we continue 'moving forward' by incorporating all the lessons learned and efficiencies gained from the past year
-What are the positives?
New technology - We as a vet field have been WAY behind the curve with technology for a long time. COVID forced us to get with the current times in regards to the tech we are using with our clients. Things like texting, two way app chat platforms, checking in virtually etc. are all things that clients have professed great love for and we don’t see disappearing from view any time soon.
New workflows (no HUGE stacks of charts!!!)
More teamwork: We were short handed A LOT so we all learned different jobs we never had to do before.
More prepared: taking histories ahead of time leads to more thorough histories because the DVM can zoom in on the things that are really important, concerning to the owner and/or concerning to them.
Better behaving patients: they don’t pick up on parental anxieties so we are finding our patients are more calm, more often!
Less “chefs” in the kitchen: when we had 3 people come in for an exam before, we had to sort through all the voices/concerns. Now we usually are dealing with 1 person on the phone or we can teleconference with people who we need in the exam room but previously wouldn’t have been able to be there (teenager brings in patient but mom is at work).

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Secret Sauce to Optimizing Workflow: August 14

12 Steps to Critical Conversations: August 18

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