This week, on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mail bag to answer the question:

“What do you do when your DVM (practice owner) is the one who is judging clients? As the manager, I want to set the expectation that negative client talk is not okay. But what do I do when the practice owner is the one who does it? And in front of the team? How can I possibly hold them accountable when the PO doesn't follow the rules?”

- Non-judgmental Practice Manager

Let’s get into this episode!!

Links:

Upcoming events: https://unchartedvet.com/upcoming-events/

Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/

April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/

All Links: https://linktr.ee/UnchartedVet

Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag