In this episode, Dr. Andy Roark and practice manager Stephanie Goss talk about client abuse of veterinary professionals, what constitutes abuse, and how to address it. They discuss the grey area where "being difficult" collides with "unacceptable behavior," and give examples of when and how to tell a pet owner that they are no longer welcome in your veterinary practice.

Love the podcast? Then you should probably be in Uncharted! Go to www.unchartedvet.com to learn more! Join before August 21st to watch the live stream of the Uncharted Staff Drama conference.