This episode of “What Just Happened?” explores the widespread abuse committed by former Harrods owner Mohammed Al Fayed and its lasting impact on the Harrods brand. Decades of sexual assault allegations came to light after Al Fayed’s death in 2023 and, despite previous media investigations and survivor reports, systemic failures – including legal threats, NDAs, and a culture of fear – prevented accountability. Harrods has since accepted vicarious liability and faces compensation claims from hundreds of women.

Hosts Kate Hartley and Tamara Littleton are joined by Anne Marie Blake to discuss how the scandal has significantly damaged Harrods’ public reputation, with YouGov data showing declines in brand favourability, pride, and recommendation scores.

We look at how organisations can prevent such abuse by fostering psychological safety, encouraging whistleblowing, and listening meaningfully to staff. And we explore the need for leaders to act with integrity, confront wrongdoing, and create environments where employees feel safe to speak up, stressing that silence or complicity can make individuals enablers.

The conversation also covers transparency and cultural change, and how leaders need to see speaking up as vital to organisational success, rather than being a threat. The Harrods case stands as a stark reminder of the dangers of unchecked power and the urgent need for accountability at every level.

A full transcript of today’s show is available to read here.