In this episode of Data Delicacies, Arun Kumar welcomes Patrick Bobrukiewicz to discuss innovations in restaurant point-of-sale (POS) technology. Patrick shares how Nigel was born from a partnership between an experienced restaurant operator and a POS technology provider. Together, they aim to meet the evolving needs of restaurants by addressing operational challenges and enhancing the customer experience. Patrick discusses how they approached upgrading legacy POS systems to provide more value, better sales tools, and improved features for staff, driven by insights into what truly benefits restaurant operations.

Key Takeaways -

1. The Unique Foundation of Nigel - Patrick shares how Nigel was founded through a unique partnership: a 40-year restaurant operator teamed up with a POS provider to directly tackle the practical, day-to-day issues restaurants face. This pairing set the foundation for Nigel’s mission to redefine POS systems, not just from a technical standpoint but as a collaborative tool that genuinely serves restaurant operators and staff.
2. Replacing Legacy Systems with Operational Value - Nigel’s approach is not to push restaurants into using all of its technology but to offer flexibility and adaptability. Unlike many POS providers that require users to adopt an entire tech stack, Nigel allows restaurants to control their own setup. By focusing on an open API architecture, Nigel’s POS is designed to integrate smoothly with other tools, making it easy for restaurants to adjust as the market changes without being locked into outdated systems or expensive upgrades.
3. Meeting Future Needs through Continuous Innovation - Patrick highlights how Nigel’s ongoing development is fueled by the real-life operational needs of its restaurant partners. He explains that Nigel continuously integrates feedback from the field to innovate and stay ahead of changing customer demands, ensuring that the technology evolves alongside the restaurant industry.

Episode Links

• Connect with Patrick Bobrukiewicz on LinkedIn
• Visit Nigel Online
• Connect with Nigel on LinkedIn
• Follow Nigel on Facebook
• Follow Nigel on X

ABOUT PATRICK BOBRUKIEWICZ -

As Vice President of Business Development at Nigel, Patrick is a strategic leader, exceptional at driving results, achieving profitable growth, and delivering industry-leading technology solutions. He has broad experience in both the restaurant and IT industries ranging from operations, systems management, project management, development and business development. 

ABOUT DATA DELICACIES—

Data Delicacies is a weekly podcast that dives deep into the world of technology and data as it pertains to restaurants. Host Arun Kumar interviews some of the best and brightest in the industry about all things hospitality tech, artificial intelligence, and machine learning.

• Connect with Arun Kumar on LinkedIn
• Data Delicacies on YouTube
• Listen to Data Delicacies on Spotify
• Visit Incentivio Online
• Follow Incentivio on Instagram

Produced by Incentivio & Cali BBQ Media