Stacey Sikorski, a seasoned veteran in the industry and current Director of Mid-Market Sales at Incentivio, recently made a compelling appearance on Data Delicacies, powered by Incentivio. During her insightful discussion with host Arun Kumar, Sikorski shared her experiences and perspectives on the evolving landscape of customer loyalty, the importance of catering to top-tier guests, and the intentional use of technology in the post-COVID era.

TAKEAWAYS:

AI, Loyalty, and the Customer Experience - Stacey Sikorski is an industry vet that saw a massive shift in operation during COVID. With the influx of AI coming out of COVID, Sikorski believes that customer loyalty has become paramount as businesses and customers adapt to the new landscape.

Catering to Top Tier Guests - Stacey Sikorski believes that top tier guests should not only be identified, but also receive access to deals and opportunities exclusive to them. To her, that is a way for those customers to feel how important they are to the business.

Intentional Use of Technology - COVID forced companies to embrace technology in a way they hadn’t previously, which may have caused an overreach. However, Stacey Sikorski believes that customers are beginning to center their purchasing by vetting their potential tech partners functionality within the company tech stack.

ABOUT STACEY SIKORSKI

Stacey Sikorski is an established revenue leader and team builder focused on driving success and positive impact within the restaurant industry. Passionate about dynamic relationship management, fostering long-term connections, and solving problems to strengthen restaurant brands through innovative tech solutions, she brings proven expertise in B2B sales, partnerships, leadership, customer relations, and marketing. With specialized experience in restaurant tech, including GTM strategy and building early-stage SaaS revenue team infrastructure, Stacey is dedicated to supporting individual growth within a team environment. Energetic and enthusiastic, she contributes to a positive and collaborative workplace.

ABOUT DATA DELICACIES—

Data Delicacies is a weekly podcast that dives deep into the world of technology and data as it pertains to restaurants. Host Arun Kumar interviews some of the best and brightest in the industry about all things hospitality tech, artificial intelligence, and machine learning.

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