In this episode of QUAD A NOW, we chat with Joan Kelly, EdD, M.S.Ed, MBA, a partner at Press Ganey, to get straight to the core of the patient experience in outpatient care.

Joan breaks down how smart data isn’t just a tool—it’s changing the way we are able to care for patients. And when it comes to accreditation, she explains why it’s more than a badge—it’s the standard that keeps patients safe and facilities running at their best.