What can niche services in Dubai teach us about creating loyalty in our own pet facilities?

How do you build a team that stays motivated, happy, and committed?

And why does attending industry events (or skipping them) make such a difference to your success?

In this special new year’s episode, Dom Hodgson reflects on an incredible 2024, highlighting the biggest lessons from some of the podcast’s most memorable interviews. Hear from podcast favourites like Eve Molzhon about why not attending expo’s is the cardinal sin for pet business owners, as well as Vance Morris who discusses how you can create a Disney-esque “rope-drop” for your clients.

But the highlight reel doesn’t stop there. You’ll also hear how Sean Parker created client loyalty with niche pet services in Dubai, how Sean and Jenn Felty boosted profits with tiered boarding options, and how Tim Jackson used enrichment programs to dramatically grow revenue. 

Save yourself from trawling back through hours of Dom’s weird English accent and jump right into these easily digestible delights!

In this episode, you’ll discover:

• 
  
• The Expo Advantage – Why skipping industry events might be the biggest mistake you’re making, according to Eve Molzhon.
  
• Client Loyalty Secrets – How Sean Parker’s niche services in Dubai have turned first-time visitors into lifelong fans.
  
• Profitable Tiers – Sean and Jenn Felty’s winning formula for boosting revenue with structured boarding options.
  
• Enrichment Goldmine – Tim Jackson’s strategy for turning enrichment programs into a driver of both satisfaction and profits.
  
• Scaling with Soul – Eyal Cohen’s advice on expanding your business while staying true to what makes it unique.
  

Thanks to all the special guests who made this podcast such a success in 2024! 

Remember, the next Pet Boarding and Daycare Expo is happening in Las Vegas from 5^th-8^th May, 2025. You can be the first to find out when registration opens by adding your details here.

To enroll in Erich University and get access to a fully customizable enrichment curriculum and ‘done-for-you’ monthly marketing resources click here EnrichUniversity

 To find out more about Dominic Hodgson and his exclusive pet business consulting services go to www.petbusinessmarketing.com/audition

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Highlights:

[00:51] – Dom kicks off the episode with reflections on 2024 and why it’s been a standout year for the podcast.
[04:19] – Sean Parker discusses the power of niche services and memberships in building client loyalty at My Second Home in Dubai.
[10:35] – Eyal Cohen talks about scaling pet resorts while maintaining their original charm and appeal.Z
[14:41] – Eve Molzhon explains why attending expos is critical for networking, avoiding mistakes, and staying ahead in the industry.
[19:27] – Claire Cronin offers financing advice to help pet care businesses grow and innovate.
[24:58] – Rich Schlatter uncovers the secrets to keeping staff motivated, happy, and loyal.
[29:10] – Sean and Jenn Felty reveal how tiered boarding options boosted profitability at Greenlin Pet Resorts.
[36:37] – Vance Morris shares how to create a Disney-style “rope-drop” experience that keeps clients excited and engaged.
[41:45] – Tim Jackson explores how enrichment programs can transform your facility’s revenue and customer satisfaction.
[46:40] – Dom wraps up the episode with his final thoughts on carrying these lessons into 2025.