Do you want to offer more enrichment and exercise services but feel held back by your existing facility? 

Are you struggling to maximize revenue with limited space, shortage of staff, and lack of resources?

Want to learn the secret to adding upsell services even when you have limited indoor and no outdoor space?

Then join us in this episode of the Pet Boarding and Daycare Podcast, where host Dom Hodgson chats with Tania Isenstein. Tania shares her journey from corporate law to transforming a struggling pet care facility into a top-tier business in Manhattan.

She discusses how she introduced creative services like art classes, Reiki sessions, and more to increase revenue and build a community.

Plus, Dom shares how you can use customer appreciation events and open days, to create deep connections with local dog owners. These events foster trust and demonstrate your commitment to their pets’ well-being, positioning your facility as the go-to pet care partner in the community.

In this episode, you’ll learn about:

• 
  
• Creative Add-Ons: How to implement unique services like bedtime stories, belly rubs, and park walks to boost revenue.
  
• Community Building: Fostering a sense of belonging among clients by adding engaging innovative services.
  
• Staff Empowerment: How to recognise and reward employees so they contribute ideas that enhance your service offerings.
  
• Membership Models: How adding a membership fee can add consistent recurring revenue and boost client loyalty.
  

• 
  
• Creative Cat Care Strategies: How Tania added cat boarding which also paid the rent for much needed new office space
  
• Big Bucks from Small Spaces: How to squeeze as much revenue as you can from your facility, no matter how small. 
  
• Comprehensive Client Communication: Enhance customer experience by ensuring every staff member can communicate about each pet’s welfare, every single day.
  
• Why Doing Good is Good Business: How fostering rescue dogs can boost your business’s reputation and client base.
  
• Event Marketing: How to use customer appreciation events to build long lasting connections for your clients, create a buzz about your business, and fuel word of mouth about your amazing service.
  

What Tania did with her facility is something I work on a lot with my consulting clients, namely how to maximise profits by making best use of your existing facilities and resources,

There are always opportunities to add enrichment activities, training services, and enhanced exercise options to boost income. Need more help with that? Why not reach out and book a consultation form with Dom. Click here to book now.

Remember, the next Pet Boarding and Daycare Expo is happening in Hershey from 4^th-7th November. Be the first to find out when the show info goes live by clicking here now

Huge thanks to this week’s show sponsors Pet Resort Hospitality Group.

Pet Resort Hospitality Group are building a family of the highest quality Pet Boarding & Daycare brands in North America. If you want to know what the future of your business could look like if you ever want to sell, then reach out to PRHG by going to petresorts.love

To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

• 
  
• 01:00 – Coming up in this week’s show…
  
• 02.42 – How to use event marketing to boost business
  
• 05.53 – Easy events you can start running
  
• 11.30 – How Pet Resort Hospitality Group can help you sell your business
  
• 12.30 – Meet Tania Isenstein 
  
• 14.42 – How Tania multiplied revenue at her facility
  
• 23.06 – Why you should pay employees bonuses for good ideas
  
• 26.20 – Introduce an Amazon prime membership fee for your facility 
  
• 38.23 – Why helping local rescues is good for business 
  
• 41.00 – Coming up next week…