Welcome to Online People Talking with Jen Barkan! In this episode, Jen and Jessie are joined by the incredible, Ronda Conger! Ronda hops on the podcast to share her knowledge and expertise and give her thoughts on why OSC's are an essential part of the company. They dive into the topic of A.I. and Ronda explains that A.I. is not about replacing the OSC but giving the OSC the opportunity to have better conversations with more information! The three tackle ways to resolve unhealthy competition between your OSC's and Ronda shares who and what inspires her! Ronda's mindset of positivity and curiosity continues to impact and transform the industry day by day.

Word On The Street: Everyone's been quiet! (00:35)

• OSC's haven't been chatty.
• Time for a motivation and attitude check!
• Hopefully it's a sign that everyone is in the zone.
• We need to find the passion in our role again!

Topic Of Today: Special Guest Ronda Conger! (03:03)

• Ronda's message of positivity has stayed the same over the years as she's pioneered the industry!
• Online Sales Specialists are one of the most important aspects of your company. 
• A.I. is a great resource but it will never replace you if you're human centered!
• The OSC can never be replaced, but A.I. can enhance the capabilities of the OSC by acting as an assistant.
• Your company needs to be set up as a team sport, not a house divided. 
• Ronda is inspired by the"doers" in the world!

Skills Check! (34:03)

• Mental skills check!
• What are you grateful for? Looking forward to?
• Ponder who inspires you!
• If you don't know what inspires you, go find it.